Our Services
Maud Street Medical Centre is a conventional family-based general practice.
We offer:
- acute illness care
- chronic disease management
- childhood and other vaccinations
- skin checks and excisions of skin lesions
- shared care of obstetric cases
- counselling
Consult Fees
Maud Street Medical Centre is a mixed billing practice. We bulk bill those who hold a Pension and or Health Care Card, and children under the age of 16 years.
| Service | Amount Payable | Medicare Rebate | Gap |
|---|---|---|---|
| 23 | $ 65.00 | $ 42.85 | $ 22.15 |
| 36 | $ 100.00 | $ 80.10 | $ 19.90 |
| 5020 | $ 80.00 | $ 55.80 | $ 24.20 |
| 5040 | $ 120.00 | $ 95.70 | $ 24.30 |
Overseas Visitors
| Service | Amount Payable | Travel Insurance | Gap |
|---|---|---|---|
| 23 | $ 80.00 | See Travel Insurance | See Travel Insurance |
| 36 | $ 120.00 | See Travel Insurance | See Travel Insurance |
| 5020 | $ 100.00 | See Travel Insurance | See Travel Insurance |
| 5040 | $ 140.00 | See Travel Insurance | See Travel Insurance |
Pathology Recalls
On the receipt of an abnormal test result, patients will be contacted by the practice for a follow-up appointment. The doctor will inform the patient of the result during the appointment and any subsequent consultation or other action required. All attempts will be made to contact the patient so that an appointment can be made to discuss the results.
Emails
Our practice is mindful that even if patients have provided electronic contact details, they may not be proficient in communicating via email and patient consent needs to be obtained before engaging in electronic communication via email. Communication with patients via email is conducted with appropriate regard to privacy.
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Learn more about phone consults
If you are COVID positive and need to speak to a GP and are an existing patient, you can book a phone consult. Please do not come to our clinic.
Zero Tolerance for abuse
Zero Tolerance for Abuse Policy: The Practice takes it very seriously if a member of staff is treated in an abusive or violent way. We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviour towards our Drs, staff and nursing team or other patients. Our Drs and practice staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients must be in place. Dealing with people who are abusive or aggressive towards our staff and our patients, takes us away from caring for you. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated. Abusers will be required to leave the Practice and be asked to transfer their care to another practice. In extreme cases, including refusal to leave the Practice, will result in the police being called. We have the right to refuse treatment and take further action against anyone who threatens the safety of our staff and our patients.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using offensive language or swearing at practice staff
- Any physical violence towards any member of the Practice Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice’s premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
Finally, we ask you to treat your GPs and their staff courteously at all times.